1. Using Finley’s Pet Services
1.1 These terms and conditions shall govern your use of the Finley’s Pet Services website.
1.2 By using Finley’s Pet Services, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 We reserve the right to amend the Finley’s Pet Services website including terms and conditions at any time without notice.
2. Copyright notice
2.1 All content included on this site, is the property of Finley’s Pet Services or its content suppliers and protected by UK and international copyright laws. All the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Privacy Policy
3.1 Finley’s Pet Services are committed to protecting your privacy in line with the data protection act 1998 and takes its responsibilities regarding the security of the information you have provided very seriously. Every precaution is taken to ensure your transaction is secure and that all your personal and account details are held on a secure web server. Finley’s Pet Services will not disclose your information to any third parties, except for the purpose of delivery.
4. Electric Communications
4.1 When you visit Finley’s Pet Services or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements.
5. Acceptable use
5.1 You must not use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
5.2 You must not use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].
6. Ordering
6.1 When making an order we need the correct information to be provided on the delivery page including the posting address, please give us plenty of notice to change the address by email at sarah@finleyspetservices.co.uk
6.2 We cannot always answer the phone when baking, it is best to email us at sarah@finleyspetservices.co.uk, we will always come back to you within 24 hours (excluding any holiday periods which will be advertised on the website).
6.3 We will always endeavour to meet the date you require the treats by if specified. They are made to order and usually arrive within 6 working days if a date is not specified (excluding weekends and bank holidays). If we cannot meet your specified request we will contact you asap.
6.4 Orders maybe cancelled within 12 hours of the original order.
7. Refunds
7.1 If for some reason you receive a damaged item, or you’re not happy with the treats please inform us immediately at sarah@finleyspetservices.co.uk stating your full name, order number and information about the treats. If you require a replacement item please contact us before you return the item by the cheapest signed for method (usually Royal mail). We will refund you the cost of your postage within 24 hours once we receive the item. If the treat is returned without requesting a replacement, then a refund of the cost of it will be made back to your account minus any postage costs incurred by Finley’s Pet Services.
8. Customer Service
Any feedback, customer enquiries or potential complaints should, in the first instance, be directed by email to sarah@finleyspetservices.co.uk.
9. Severance
9.1 If any of these Terms and Conditions are determined to be invalid, illegal or unenforceable for any reason by any Court or competent jurisdiction, then such a term or condition shall be severed. However the remaining Terms and Conditions shall survive and remain in full force and effect, and continue to be binding and enforceable.
